Shipping & Returns
We use various postage companies to send our products to our customers, depending on the country you are located. The rates are:
Normal post — FREE
Tracking added (3-7 business days) – 6 GBP flat rate
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Please send to: Efesto Designs Limited, Future Business Centre Cambridge, King's Hedges Road, Cambridge CB4 2HY, UK.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). Shipping costs, however, are non-refundable.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping of returns
You will be responsible for paying for your own shipping costs for returning your item.
If you have any questions on how to return your item to us, please contact us by email at firstname.lastname@example.org